Effective Date: 24-07-2025
At HRMN Fresh, customer satisfaction is our top priority. We strive to deliver high-quality, fresh food and seamless service. If you are not fully satisfied with your order, we’re here to help. Please read our refund policy carefully.
We offer refunds in the following cases:
You received the wrong order (items not matching your receipt)
The food was spoiled or unsafe to consume
The order was not delivered
You were charged incorrectly (e.g. duplicate payments)
Refund requests must be submitted within 2 hours of delivery or pickup.
We do not issue refunds for:
Change of mind after the order has been confirmed
Delay caused by incorrect delivery information provided by the customer
Delays due to uncontrollable circumstances (e.g., weather, traffic)
Partially eaten food or leftovers
Orders placed using coupons or promotional offers (unless the item is faulty)
To request a refund, please contact us with the following details:
Order ID
Description of the issue
Clear photo(s) if applicable (e.g. wrong item, spoiled food)
Preferred resolution (refund, replacement, credit)
📧 Email: contact@hrmnfresh.com
📞 Phone: 431-275-1010
Once your refund request is reviewed and approved:
Refunds are processed within 3–7 business days
Refunds will be issued to the original payment method
In some cases, we may offer store credit or a replacement order instead of a refund
You may cancel your order within 5 minutes of placing it for a full refund.
Cancellations are not eligible for a full refund but may be considered on a case-by-case basis.
HRMN Fresh reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on the website.
If you have any questions about refunds, cancellations, or order issues, don't hesitate to reach out.
HRMN Fresh Support Team
📧 contact@hrmnfresh.com
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